By Donna Cardillo, RN, MA, CSP, FAAN
Treat others as you wish to be treated. Be courteous to everyone whether or not they reciprocate. Offer sincere compliments, thank people for even the small things they do and show appreciation for every member of your department and team. Greet people by name at the beginning and end of each shift, smile at everyone, and extend small courtesies. If you already do this, pump it up a notch. It doesn’t take any more time to be nice. And the effect it has on you and others will be powerful.